The team at Hometown Heat Pumps is phenomenal! From start to finish they made the process of choosing a pump and getting it installed a breeze. Christie got me all the information I needed and then some every step of the way so this big decision seemed perfect for me and my home! When the guys came to actually install the device, I barely noticed they were there and they finished an hour ahead of schedule - just another bonus. After finishing, I was walked through operation of my unit and my remote and within an hour my entire home was a comfortable 68 degrees (over 10 degrees cooler than it had been all morning). I am beyond happy with my purchase and will be using them in the future for any needs I have!