353 South Horseback Road
Mon-Fri: 8am – 7pm
Sat: 9am – 3pm | Sun: Closed
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Frequently Asked Questions
What if I can’t remember how to use my remote?
You may not remember everything your heat pump installer explains to you the day of installation. There is an explanation of the remote in your installation folder. But don’t worry, you can just give us a call and we will explain everything to you. If need be we can come to your home to show you again.
Do I need to have my heat pump professionally cleaned?
Yes! Just like other heating systems, heat pumps need a little maintenance too. Since a heat pump cleans the air in your home, once a year it needs a professional cleaning of the indoor and outdoor unit’s coils and fan. This will keep your heat pump operating at its highest efficiency and saving you the most money. The removable filters can be cleaned on a monthly basis or as needed by yourself.
What are your hours?
We are open Monday to Friday 8am – 7pm and Saturday 9am – 3pm. If it is after hours and you have a concern or emergency give us a call and leave a message. We get messages after hours and if it’s urgent, we can call you back right away.
Do heat pumps work when the temperature drops?
Yes, heat pumps will actually work at subzero temperatures. Fujitsu heat pumps are rated to produce heat at -5°F , the XLTH models are rated to produce heat at-15°F . However, this does not mean they will stop working at even lower temperatures, they will just not produce as much heat.
What is a mini split heat pump?
A heat pump is a heating and air conditioning system that provides heating, air conditioning, dehumidifying and a fan option. It will also clean the air in your home. It’s safe and the most cost effective system.