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Very knowledgeable, courteous and professional. One of the workers arrived after the others. He had gone to Home Depo to pick up something they needed for the install. When he arrived he made it a point to say hi, introduce himself, and shake my hand. They do what they can to not make too much mess. Took the time to put cardboard down so they wouldn't track dirt on the carpets coming into the house. Made sure we knew how to run and take care of the heat pump. Cleaned (vacuumed) everything up before they left.
I cannot say enough great things about Hometown Heat Pumps and their entire team. From start to finish they were professional but friendly and made this big decision for my home seem like second nature. They helped with all the questions I had and made sure I felt at ease with the process. The install was quiet (I barely knew they were here) and it finished an hour early and they took the time to show me how to use the unit and remote. I will use them for any future needs I have and strongly recommend them to anyone looking for heat pump service or install. Thank you guys for making this experience so wonderful for me!
The team at Hometown Heat Pumps is phenomenal! From start to finish they made the process of choosing a pump and getting it installed a breeze. Christie got me all the information I needed and then some every step of the way so this big decision seemed perfect for me and my home! When the guys came to actually install the device, I barely noticed they were there and they finished an hour ahead of schedule - just another bonus. After finishing, I was walked through operation of my unit and my remote and within an hour my entire home was a comfortable 68 degrees (over 10 degrees cooler than it had been all morning). I am beyond happy with my purchase and will be using them in the future for any needs I have!
We had a fantastic experience with Hometown Heat Pumps. Josh and Christie are both super with customer service. We were able to take advantage of their referral program as well as a great rebate for mobile home owners. It poured rain the original date for install and Josh was willing to come on a Saturday to do it instead. There was a manufacturing issue with pumps and Josh was right back out here taking care of the issue in a timely fashion. We love our heat pumps. They were installed just before our July heatwave of 95 degree days. I'm sure just about anyone could install a heat pump if they were trained but you'll be hard pressed to beat the customer service that these folks give very effortlessly! They make you feel like you are long-time friends.