We had a fantastic experience with Hometown Heat Pumps. Josh and Christie are both super with customer service. We were able to take advantage of their referral program as well as a great rebate for mobile home owners. It poured rain the original date for install and Josh was willing to come on a Saturday to do it instead. There was a manufacturing issue with pumps and Josh was right back out here taking care of the issue in a timely fashion. We love our heat pumps. They were installed just before our July heatwave of 95 degree days. I'm sure just about anyone could install a heat pump if they were trained but you'll be hard pressed to beat the customer service that these folks give very effortlessly! They make you feel like you are long-time friends.