Privacy Policy

We appreciate the trust you place in Hometown Heat Pumps, and we are committed to respecting your privacy and the security of your personal information. This privacy policy describes the information that we collect and how we use it.

Information That We Collect:

We may collect personal information from you such as your name, street address, mailing address, telephone number, project details, email address, and more when you:

  • Sign up for our contact list
  • Inquire about our services
  • Schedule a free consultation
  • Enter a contest or sweepstakes
  • Are referred to us by one of our advertisements
  • Participate in a marketing survey or event

Cookies & Online Tools:

Our website also collects information about how users navigate through and interact with our website; this clickstream data is gathered using “cookies” and other similar online tools to give us insight into the effectiveness of our website and or ad campaigns. These statistics contain no personal information and cannot be used to gather such information.

We may also contract with outside companies that utilize cookies or other online tools to measure the performance of marketing efforts on our behalf; these companies are prohibited from using this information for their own marketing purposes or from sharing this information with any outside parties.

What We Use Your Information For:

The data that you provide to us is stored in our secure software, and this information is only used as necessary in order to:

  • Provide the requested services
  • Contact you regarding inquiries  
  • Share email updates via our newsletter
  • Customize our communications to you

Release of Information and Your Privacy Rights:

We do not sell, trade, or otherwise transfer your personal, contact, or other shared information to any outside parties.

How We Use Email:

Our team will only email you as necessary to respond to a request for or inquiry about our services or to provide ongoing customer service.

For Hometown Club Members and those that have signed up to receive our occasional newsletter, we may also send promotional emails about products, special offers, services, or events that we believe may be of interest to you; it is our intent to send promotional emails only to those who wish to receive them.

Consent to Communications from Hometown Heat Pumps:

You may opt-out of any future contacts from us at any time. If you no longer wish to receive email updates or newsletters from Hometown Heat Pumps, you can use the unsubscribe link found at the bottom of each email or contact us using the information provided below to request removal from our contact list.

Hometown Heat Pumps, Inc.

(207) 948-7629   |   (207) 416-7629

353 South Horseback Road,

Burnham, Maine 04922

Please be sure to include your name and contact information in the request so we can ensure that we are able to accurately identify your information for removal.

Links to Other Websites:

Hometown Heat Pumps will occasionally share links on our website that we feel will be enjoyable or helpful to our clients. These websites have their own privacy and security policies which we encourage you to view while browsing any site that you visit.

Examples of these links include links to apply for financing, Efficiency Maine resources, our social media channels, and more.

Policy Changes:

We may use client information for unanticipated uses not previously disclosed in our privacy notice as our information practices change over time; we will publish all updates to our privacy and information security policy here on our website, & we encourage you to review our privacy policy periodically. If you feel that we are not abiding by this privacy policy, please contact us immediately.

Privacy of Children on Our Website:

Our Website is not intended for use by children under the age of 13; we do not knowingly collect personal information from children under the age of 13.

Questions or Comments?

We encourage you to submit any questions or feedback for our team:

Hometown Heat Pumps, Inc.

(207) 948-7629   |   (207) 416-7629

353 South Horseback Road,

Burnham, Maine 04922