Who We Are
We are a locally owned Maine company serving our community with Honor, Integrity and Character. Our team has a big heart, and we believe in putting your needs first. No question is too small, no problem is too big, and every customer is very important to us!
We specialize in installation, service, and repair of Samsung and Daikin Ductless Mini Split Heat Pumps, as well as a wide range of indoor air quality products and services. We can take care of your needs for your entire home, just one room, or anything in between. We offer free technical and product support by phone, and we will visit you for a free in-home consultation for heat pumps or indoor air quality.
We offer free technical and product support by phone, and will visit your home for a free consultation for heat pumps or indoor air quality. Our team has exceptional skills, training, and experience. We show up on time, do things right, and put your needs first. Our highly skilled technicians clean up after every job and pay attention to detail while treating your home with care and respect.
We service a wide area around Waterville, Augusta, Newport, Belfast, Bangor, Skowhegan, Rockland, Brunswick, Ellsworth and all in between. We may travel further, just give us a call or send us a text at 948-7629 and ask! You can also send us an email at HELLO@HOMETOWNHEATPUMPS.COM or message us on FACEBOOK.
Let’s talk! Give us a call at (207) 948-7629 or:
Let's talk! Give us a call at (207) 948-7629
Our Story
Hometown Heat Pumps began in Corinna, Maine in 2017 in a simple and small 12×16 building. Our mission was to install a more efficient heating and cooling system in Maine homes while providing a level of customer service people would be proud of and appreciate. Customer service has fallen to the wayside in this day and age, and we are here to change that. We have an exceptional team of friendly, dedicated people that focus on what is best for you, your home, and your family. No question is too small and no problem is too big, we enjoy answering your questions and helping you with your needs.
Because of our level of customer service, Hometown grew to be one of the top 5 heat pump companies in the state of Maine in just a year and a half. In 2019, we were invited by Governor Mills to represent the heat pump industry at the press release to announce the new heat pump rebates by Efficiency Maine, as well as her objective to have 100,000 heat pumps installed in Maine homes over the next 5 years. Governor Mills, Efficiency Maine, and Hometown Heat Pumps’ goal is to make Maine homes more energy efficient and save homeowners on their annual heating and cooling costs. This will allow Maine to not be dependent on fossil fuels and be more self sufficient. These goals are achieved by installing high efficiency heat pumps that are rated for Maine’s weather and have data that supports the highest savings among all heat pump brands and models.
We began with only Josh and Christie running the entire operation, from scheduling and giving estimates to installing and completing the final paperwork, rebates, and registration. 3 years later, we grew to a team of 14 employees working in a new 54×44 office building in Burnham, Maine. Our team consists of 4 install and service crews, consultants, a full marketing team, and several girls in the office to answer phones, message you on Facebook, and reply to your texts or emails. We also have a team to take care of your instant rebates, financing, and product registrations to ensure you get the savings and warranties you deserve. We all work together to make sure you are well taken care of from your free in-home consultation to installation and for years to come with service and maintenance.
In 2019, we expanded into indoor air quality products to make the air in your home safer for your family. The pandemic of 2020 gave this new line of products a whole new meaning and level of importance. Our indoor air quality line then grew to include the most effective and sophisticated air purification products on the market. These air purifiers can kill viruses, bacteria, fungi, and mold in the air and on surfaces and filter down to 0.1 microns. Here at Hometown, we believe in offering the most advanced products that are both efficient and reliable to make your home as clean and comfortable as possible.
We are excited to see where the upcoming years will take us and how we can continue to grow and offer more beneficial products and services to our community. Of course, all while maintaining the same level of care and customer service everyone has come to recognize from Hometown Heat Pumps.
We are a company you can count on to be there for you for years to come!
Our Team
Leadership Team
Christie Whitcomb
Owner, CEO, CFO
Danielle Rauscher
Sales Manager
Office Team
You’ll chat with one of us when you call, email, text, or message us on social media.
Alec Whitcomb
Marketing Director
Katie Taft
Administrative Assistant & CSR
Alexis Curtis
Customer Service Specialist, HVAC Maintenance Technician
Sales Team
You’ll meet one of us when we visit you for your free in-home consultation.
Danielle Rauscher
Sales Manager
Curtis Ayotte
Design Consultant
Brian Woodbury
Design Consultant
Field Team
You’ll see one of us when we come out to install your heat pump, IAQ product, or service your system.
Chase Whitcomb
Lead HVACR Install Technician
Brad Allen
Master Electrician
Alec Errickson
HVAC Technician Assistant
Ethan Dillon
HVAC Maintenance Technician
Let’s talk! Give us a call at (207) 948-7629 or:
Let's talk! Give us a call at (207) 948-7629
What People Are Saying About
Hometown Heat Pumps
It was a great installation. The technician did a great job. I got a message for the upper management: Treat your employees well. Good workers are hard to find. If you keep this up, you will have a company with no workers
I would 100% recommend Hometown Heat Pumps! Everyone was super friendly and answered any questions I had and made the rebate process super easy!! The install was smooth and easy and so far it works great and was just what we were hoping for in our home. Also a plus is Raymond was very friendly and also great with our dog Oakley! Thank you so much will definitely recommend to friends!! 10/10
Hard to believe it's been a year since we installed the heatpump. I texted we needed to schedule our annual check-up and got a date and time less than a week from the first text. He was on time, worked quickly and efficiently with very little disturbance to us. He left the place clean and he explained what he did. He asked several times if we had any questions about the heatpump. All in all, a very pleasant experience. I'm glad we went with Hometown.
Overall excellent experience! The communication is great! We called to approve our estimate and they installed the next morning! So impressed with how cool our house is—I had to put a sweater on! 😄 Can’t wait to see the benefits in the winter as well! Thank you!!
Absolutely thrilled with my recent experience with Hometown Heat Pumps! Had a replacement for my ancient heat pump installed before the original company could even give me a service appointment. Special thanks to Kassie, Andrew, Chase, Alexis and Curtis for amazing customer service
Great service! Fast and friendly. Would definitely recommend. Thank you for everything!
They were far more timely in getting me an estimate than other types of contractors I've dealt with. The same is true of getting the installation done. Communications was probably the best I've seen when compared to other building trades contractors.
We’ve had our heat pumps for a few years now, one of the best purchases we ever made! Hometown Heat Pumps has been very professional and easy to work with. We were serviced today by Scott, very prompt! He even texted when he was in his way. Polite, courteous and left our place nice & tidy. I have recommended them to friends and will continue to do so.
Excellent service and very professional. From the time I requested information to installation, it was maybe two weeks. Great communication and helpful with all my questions. Would highly recommend!!
Tyler did an amazing job cleaning all units inside and outside. He answered all the questions I had and even provided some mind blowing maintenance tips. He is knowledgeable and was professional every step of the way and simplified every task so I was able to understand what he was doing. Highly recommend getting your heatpump(s) serviced with these guys. Thank you.
The installers were professional and hardworking. From quote to installation was very short, meaning they installed right away.
From our initial visit with Danielle to the finished mini split install, it was a very courteous and professional experience. In 3 hours the install was complete. It is providing a nice heat level. We are extremely satisfied. Looking forward to the air conditioning this will provide.
Excellent service. Very efficient, friendly and answered all my questions. From start to finish best service. No mess left behind inside or outside. Definitely recommend this company. Thank you for exceptional service.
We can’t say enough about the service, expertise and quality of the work performed by the Hometown Heat Pump installers that came to our home in Wayne mid December. We absolutely are thrilled with how these Daikin heads are working, keeping our old 1850’s Maine farmhouse warm and toasty. Much to our delight, the pump is proving to be quiet, the heat is being well and equally dispersed in all rooms and the ease of regulating the temps and air flow is a cinch. Can’t wait for summertime when we can get the AC action going and enjoy the benefits of cool, quiet air flow in our home. Great job Hometown Heat Pumps!! It is our pleasure to give your company a 10+ rating review with huge kudos to all!
Had a heat pump installed today. Josh and Scott came. They were personable and efficient (in spite of time out to talk horse, dogs and painting). I am very happy with my choice to have them do the installation. I will use them again in the future.
Very prompt and did a great job. Called several other places and never got a callback and these guys got back to me immediately. Thank you to Skyler for helping fix our unit that wasn't properly installed by another company. Appreciate it!
Very impressed with the professionalism and attention to detail during the install. Friendly, confident, and competent technicians, worked very quickly, very thorough. I would not hesitate to work with them again.
I recommend everything that Hometown does - the people, the service, installation, problem solving other people’s installations. I purchased 2 Daikins in 2016 when my house was being built. The plumber that the builder uses installed them. One had major problems from the first time I turned it on because the coolant leaked out. It finally stopped working at all. The plumber never responded to my phone calls, messages, and letters. I called Hometown Heat Pumps and they came right away and a few more times. Because the unit was faulty and improperly installed, they could only get it going for a while but eventually it quit for good. I had a 5-year warranty which the plumber would not honor. The other unit recently had a problem and Hometown had to replace the wrong kind of drain that was run through my walls. That involved cutting the wall open and then repairing & repainting later. I just had a new Daikin put in my bedroom by Skyler from Hometown. He did an excellent job, registered it, got me the rebate, and told me about their service plan which would take care of both of my Daikins. Josh is so great & and loves my dog, Christie has spent a lot of time on the phone, listening to my problems with the plumber, and being so helpful. Hometown Heat Pumps is the best! Super work, quick response to service calls, and they make you almost feel like family. FIVE STARS +
10/10 stars. Tops marks for communication and rapid service. It took a week from first communication to the service worker coming and cleaning our heat pump. Scott was very kind, personable, professional and intelligent. Highly recommend hometown heat pumps to anyone with heat pumps. We learned more from Scott than from the company that installed it and gave us zero information.
Highly recommend! If I could rate 10 stars I would. Very knowledgeable and quick to service. Great communication from estimate install to service. Will deffinatley use them in the future. Tim and Wayne are very personable and awesome to be around!
Hometown was extremely efficient in all that they did for me. They had a site visit and proposal done with a week and the work scheduled with two weeks. Most other installers were giving me a 2-3 month wait time. The techs who came out to do the install were friendly and knew what they were doing. The heat pump works great.
I can’t say enough good about our experience with Hometown Heat Pumps, Inc. They responded quickly with our request for an evaluation of our needs, followed by an excellent, coherent estimate. The installation appointment was not soon after we agreed on the terms. The installation went flawlessly by their professional staff. They left things clean, with nothing for us to do except put back the rugs and furniture we moved out of their way. In today’s world, they are heads and shoulders above everyone else.
Hometown Heat pumps were a pleasure to work with. Knowledgeable, prompt, and professional staff. And follow-up for any after service questions made us feel secure in knowing that if we have any problems, they will be there to help us out!
I had my heat pump serviced by Scott. He was very professional, arrived on time, very knowledgeable about the unit and was done in a timely manner. Very highly recommended. Would definitely do business with them again. 5 *****
Very friendly, professional sales people, answered all questions and provided alternatives and recommendations. Heat pump installation and electrical work was neat and efficient. Installer did the job as if he were doing it to his own home. A mirror below the minisplit location area had been moved prior to their visit and he located the unit so that when the mirror was reinstalled, it hung perfectly centered below the unit. His unprompted attention to this detail exemplified the pride he took in his work.
Excellent service. Chase and his crew were informative and made sure all my questions were answered prior to leaving. A down pour of rain didn’t keep them from completing the installation . I love the even cooling system and can hardly wait to see how the heating system can save me money . I would highly recommend Hometown heat pumps to anyone interested in a reliable, competent and professional company
The company was excellent. They gave us an appointment for an estimate for installing a heat pump in just a few weeks, and installed it just a few weeks later. They were patient with all of our questions. They did a very professional installation. the equipment works perfectly, and the customer service is outstanding.
We had a fantastic experience from start to finish. I'd highly recommend them if you're looking for heat pumps.
Great knowledge of the Heat Pumps, how they work, how they are installed along with tips on using it from the person who did the estimate! Had a cancellation and was able to install our new Heat Pump the next day. Loving the AC feature- which is the total reason for having it installed. The installation guys were awesome- On time and got the job done with minimal mess (which they cleaned up) and in less then 3 hours. Loving our new AC Heat Pump System!
This is zen excellent company. I am impressed with the men who installed my 3 heat pumps and the outside access. Their communication is excellent. They worked steadily on a very hot day outside. Answered my questions. They also have a good sense of humor which I appreciate. I highly recommend this company.
I am very pleased with the product and the service which I received. Good company to deal with!!
Excellent service and their tech Scott was extremely helpful and honest explaining things to us. This guy and company want to do what is right for the customer. With this approach, they will build a relationship with the customer which will have us continue to use them in the future. You don't see this much in todays business environment. Of all the service work I have had done at my home over the years, nothing matches the level they bring and you feel comfortable and confident in dealing with them.
Hometown Heat Pumps was referred to us by a friend who was happy with their installation. Of the 3 places we had tour our home, listen to our needs, and give us quotes, we felt Hometown did the best job of really understanding what would best fit our situation and expectations and coming up with a creative solution within our budget. The installation was finished in a day, the tubing was kept inconspicuous, and the units are so quiet, I can barely hear them. We went from one window unit struggling to cool our large home, to a system that is effortlessly cooling the entire house during 100 degree days. Although we mostly bought the heat pumps for cooling, we know they will also help lighten the load of our other heating systems in the winter. We are very pleased with our experience and highly recommend Hometown Heat Pumps.
Super quick To respond to inquiry. Installation was scheduled a couple of weeks after consult. Consult was exactly that; a consult. Not a hard sell. Specific and detailed with everything laid out in simple terms. Install was done without fuss. Very much enjoying the aircon and looking forward to the heat later in the year.
very professional got the job done quickly and explained it perfectly follow up excellent
Wonderful company to work with. Very professional & accommodating. The workers did an excellent job. They are very respective & clean up everything when they are done. They made sure I was happy with everything they did before they left.
Highly recommend Home Town Heat Pumps. Very professional and courteous installers. Excellent products. Met and overcame any issues our 1790 home presented. If your in the market for heat pumps call Home Town!
Hometown Heat Pumps made everything so easy. They took the time to explain the benefits of their products, along with all of our options. It really couldn't have been simpler, and we couldn't be happier with our new heat pump. I highly recommend Hometown Heat Pumps!
Hometown Heat Pumps installed a Daikin heat pump into our new home and it works great. I cannot thank them enough for scheduling our install within a week after receiving our home inspection and quote. The technicians that did the install were very personable and professional and did a great job explaining the product after the installation. I would highly recommend Hometown to anyone looking to have a heat pump installed into their home or business. Five Stars
Professional, courteous, I felt very comfortable having these young gentleman in my home.
Couldn't recommend them enough! The techs and customer service are amazing. They answered all my questions and explained everything very thoroughly. Great company all around!
I cannot say enough great things about Hometown Heat Pumps!! I had been searching for MONTHS for a company to install a heat pump for us in our new cottage in South China. Why choose Hometown Heat Pumps? The people are so nice & friendly, they actually answer their phones, they respond to emails, they communicate exact times for appointments, they send reminders, they show up when they say they are going to, they offer financing, they installed within 2 weeks of the sales calls....I could just keep going on and on!! The price was on point, they sold us the size unit we needed instead of trying to oversell. Every single person we encountered was amazing from the office staff to sales to the install. Thank you so much for making this process EASY and Painless!!! We look forward to continue to work with you on servicing our heat pump. Continue to do what you are doing. 🙂
Have used HHP for multiple Heat Pump installs and will use them again. Fantastic customer service (before and after sale), great products, very helpful staff. Highly recommended!
Excellent service and easy to reach them. I’m so happy with the product and their service
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