Rebates & More

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Rebates

Take a look at the currently available rebates. All rebates are given instantly, and we submit all necessary paperwork so there is no hassle for you.

Financing

We currently have three financing options availble with payments as low as $50/month.

Promotions

Check out our active promotions including events, discounts and giveaways. You can also see our previous promotions and past winners.

FAQ

Frequently Asked Questions

What is a heat pump?

A heat pump is a heating and air conditioning system that provides heating, air conditioning, dehumidifying and a fan option. It will also clean the air in your home. It’s safe and the most cost-effective system.

How quiet are heat pumps?

Heat pumps are quieter than a box fan on low. Most of the time, you don’t even realize it’s on.

What are the differences between single and multi units?

Single Zone Heat Pumps consist of one outdoor unit and one indoor unit.  A Multi-Zone System has one outdoor unit and 2-4 indoor units.  The indoor units are installed in multiple areas of your home you want to heat or cool.  Each indoor unit’s temperature can be controlled separately from each other, however you can only operate them all in heat mode or in cool mode at the same time.  If more than one Single Zone Heat Pump was installed you would be able to heat one area of the home and cool or dehumidify another, depending on your needs.  The cost difference is very minimal and with a Multi-Zone System if something goes wrong with your heat pump, the entire system is out of operation.  With Single Zones each one is independent of each other, if one has a malfunction you are still able to provide heating or cooling in your home with the other unit.

How often do I need to clean my filters?

The filters in your heat pump should be cleaned at least once a month. When you open the cover on your heat pump, you can look at the filters and see if they are dirty. If so, pull them out and just wash them in the sink. If your filters have additional mini snap on filters, remove those before washing. These small filters cannot get wet.

Can I control my heat pump away from home with wifi?

Yes, the Fujitsu heat pumps we install are made with an internal wifi control. You can install an app on your mobile device and control your heat pump while you are away using the wifi in your home. You’ll be able to check the temperature in your home, change modes (heat, cool, dry, fan) adjust the temperature of your heat pump and other operations as desired.

How does a heat pump work?

A heat pump uses electricity to operate, but uses the process of refrigeration to provide cooling and the reverse process to provide heating. That’s why it is currently the cheapest form of heat available and the safest.

Are heat pumps good for people with allergies?

Yes! Heat Pumps are a great heating and cooling source for people with allergies. A heat pump will circulate the air in your home passing it over special filters inside the unit to keep the air clean and make it easier for you to breathe.

How much does a heat pump cost to operate?

There are many factors that contribute to your cost of operation, so there is no single right answer to this question. Your cost will be dependent on how insulated your home is, if you have a lot of drafts, and how clean you keep your heat pump units. Some people see a decrease in their electric bill by switching from using space heaters or electric baseboard. Others see an increase in electricity usage but may no longer be buying oil, propane or wood. In either scenario, you will have a cost savings on your utility bills for heating and air conditioning.

How are the XLTH models different?

XLTH stands for Extra Low Temperature Heating. They are rated to produce heat at -15°F, therefore will operate at lower temperatures than the regular models which are rated to -5°F.  The XLTH models do use slightly more electricity to operate, but will still provide better efficiency in heating and cooling compared to other sources. The cost for these models is also slightly higher, you can see prices on our pricing page.

How do I switch from cooling to heating?

Switching from cooling to heating is very simple. Using the remote, point it at the heat pump and push the mode button to switch from cool, to heat, to dry (dehumidify), or to fan. You will see the mode change on the remote’s screen. Some remotes have the mode button located under a slide down cover.

Do heat pumps work when the temperature drops?

Yes, heat pumps will actually work at subzero temperatures. Fujitsu heat pumps are rated to produce heat at -5°F, the XLTH models are rated to produce heat at-15°F. However, this does not mean they will stop working at even lower temperatures, they will just not produce as much heat.

Do I need a backup heating source?

Heat Pumps can be used to provide the only source of heat in your home. However, everyone should have some sort of backup heating source to be prepared for a power outage. Most heating systems, except a regular wood stove, require electricity to turn on and operate. Therefore having a wood stove or a generator to use in an emergency is a good idea.

How do I get the Efficiency Maine rebate?

Efficiency Maine offers rebates for certain heat pump models installed by a registered vendor. We are a qualified registered vendor and handle all of the details for you.  During your installation, we will fill out all rebate papers and have them ready for you to look over and sign. We deduct the rebate instantly from your invoice so you get the savings immediately and don’t have to wait for the money to come in the mail. We submit all paperwork on your behalf to Efficiency Maine.  It’s that easy!

Do I need to have my heat pump cleaned?

Yes! Just like other heating systems, heat pumps need a little maintenance too. Since a heat pump cleans the air in your home, once a year it needs a professional cleaning of the indoor and outdoor unit’s coils and fan. This will keep your heat pump operating at its highest efficiency and saving you the most money. The removable filters can be cleaned on a monthly basis or as needed by yourself.

What is basic installation?

All of our prices are based on a basic installation which is what most homes need. That includes the indoor and outdoor heat pump unit, supplies for a simple run, rain cap, installation and electrical. If you have more complicated lines to run that are longer or if you need a stand, the price may be a little more.  We can give you all of this information at your free in-home consultation.

What if I can't remember how to use my remote?

You may not remember everything your heat pump installer explains to you the day of installation.  There is an explanation of the remote in your installation folder.  But don’t worry, you can just give us a call and we will explain everything to you.  If need be we can come to your home to show you again.

What is the warranty on a heat pump?

We are an elite contractor with Fujitsu and therefore can give you a 12-year warranty on your heat pump. You can read the warranty information under the about us tab. A copy will also be emailed to you when we register your unit.

What payment options are available?

We accept cash, check, credit card, and have multiple financing options to fit your needs. If you are looking to finance your heat pump, visit our contact page to send us a message and we will email the details to you.

Send a Message

Reach Out

(207) 416-7629

contact@hometownheatpumps.com

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